Novibet Terms & Conditions — Bangladesh

Novibet (novibet.wine) is an online gaming and Sports Betting platform serving users in Bangladesh and other countries. These terms and conditions constitute a legally binding agreement between you and Novibet.

By using the Novibet platform, you confirm that:

• You are at least 18 years of age, or the minimum legal age for gaming in your country of residence, whichever is applicable.
• You are using this platform voluntarily and for entertainment purposes.
• All transactions on your account are carried out by you personally, not on behalf of anyone else.
• You have read and understood these Terms & Conditions in full.
• Online gaming is not legally prohibited in your country of residence.

Novibet reserves the right to update these terms and conditions at any time. Continued use of the platform after any changes will be considered your acceptance of the revised terms.

To open an account with Novibet, you must provide accurate and complete information. Registration using false details may result in account termination and forfeiture of any deposited funds.

Each individual may only open one account. If multiple accounts are found belonging to the same person, all accounts will be closed and any bonuses will be forfeited.

• You must provide your correct name, address, date of birth, and contact details at the time of registration.
• A copy of your national ID or passport may be requested for account verification.
• Keeping your account password secure is your responsibility.
• In the event of unauthorized access to your account, contact Novibet support immediately.

Novibet supports a range of payment methods in Bangladesh, including bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

For deposits:

• The minimum deposit amount is ৳500 BDT.
• Deposits are generally credited to your account instantly.
• If a deposit does not arrive for any reason, please contact support within 30 minutes.
• Deposits must be made only from a payment method registered in your own name.

For withdrawals:

• The minimum withdrawal amount is ৳1,000 BDT.
• Withdrawal requests are typically processed within 30 minutes to 24 hours.
• Identity verification must be completed before your first withdrawal.
• Wagering requirements must be met before withdrawing any winnings from bonuses.
• Withdrawals can only be made to the payment method used for the deposit.

If Novibet detects any suspicious activity on a transaction, it reserves the right to place the withdrawal on hold and request additional verification.

Novibet regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms that must be met. Always read the relevant terms and conditions carefully before claiming any bonus.

General Bonus Terms:

• The welcome bonus is available to new members only and can be claimed once.
• Bonus balance cannot be withdrawn directly — wagering requirements must be completed first.
• Wagering requirements are generally 20x to 30x the bonus amount.
• Withdrawing while a bonus is active may result in the bonus being forfeited.
• Any attempt to claim bonuses using multiple accounts will result in all associated accounts being closed.
• Novibet reserves the right to modify or cancel any bonus offer at any time.

Novibet ensures that every game on the platform is operated fairly and transparently. All game outcomes are determined by RNG (Random Number Generator) technology, which is regularly audited by independent third parties.

• There is no manual interference in game outcomes.
• Any bet affected by a technical error that produces an abnormal outcome will be declared void.
• Any winnings obtained by exploiting software errors or bugs will be voided and the account may be suspended.
• Any form of fraud, collusion, or use of automated betting tools is strictly prohibited.
• In live games, the dealer's decision is final.

For Sports Betting, Novibet reserves the right to adjust odds. If an event is cancelled or postponed, bets are generally refunded, though specific terms may apply.

Novibet is deeply committed to responsible gaming. We believe gaming should be a form of entertainment — not a source of addiction. To support this, we provide a range of tools for our players.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Loss Limit: If your losses exceed a set threshold, gameplay will be automatically stopped.
• Self-Exclusion: Temporarily or permanently deactivate your account.
• Reality Check: You will receive periodic reminders of how long you have been playing.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

Novibet reserves the right to suspend or permanently close any account in the following circumstances:

• Registering with false or incomplete information.
• Creating multiple accounts.
• Manipulating or abusing the bonus system.
• Colluding with other users or engaging in any form of fraudulent behavior.
• Suspected money laundering or any other illegal activity.
• Allowing a person under 18 to use your account.

You may also request account closure at any time. In such cases, your remaining balance will be returned in accordance with the applicable rules.

Novibet places the highest priority on protecting your personal information. We use industry-standard SSL encryption technology.

• Your personal information is never sold to third parties.
• Payment information is stored in fully encrypted form.
• Your information is never shared with any authority unless required by law.
• You may request to view or correct your personal information at any time.

For more details, visit our Privacy Policy page.

If you have a complaint or dispute, please contact our customer support team first. We are always committed to reaching a fair and timely resolution.

• An initial response will be provided within 48 hours of a complaint being submitted.
• Complex matters are typically resolved within 7 business days.
• If an issue cannot be resolved through customer support, third-party mediation is available.
• Novibet's decision shall be considered final in the resolution of all disputes.

Novibet reserves the right to modify these Terms & Conditions, in part or in full, at any time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• A notice will be sent to your registered email address for any significant changes.
• Continued use of the platform following any changes will be considered acceptance of the updated terms.

We recommend checking this page regularly. If you have any questions, please reach out to our support team: support@novibet.wine