Your personal information is our most trusted responsibility at Novibet. This policy clearly explains what data we collect, why we collect it, and how we keep it secure.
Your privacy is our responsibility. By using the Novibet platform, you agree to this privacy policy. For any questions, our support team is always here to help.
Novibet (novibet.wine) is a trusted online gaming and Sports Betting platform for users in Bangladesh. We understand how valuable your personal data is, which is why we've created this Privacy Policy — so you can clearly understand what information we collect, why we collect it, and how it is used.
This Privacy Policy applies to:
By creating an account or using the Novibet platform, you agree to this Privacy Policy. If the policy is updated, we will notify you in advance.
Novibet collects only the information that is genuinely needed to provide our services. We do not collect excessive or unnecessary data.
| Data Type | What We Collect | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Age Verification & KYC Process |
| Contact Information | Email address, mobile number, physical address | Account Communications & Notifications |
| Financial Information | Payment method details, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Gaming Activity | Betting history, game preferences, session duration | Service Improvement & Responsible Gaming |
It is your responsibility to ensure the information you provide at registration is accurate and up to date. Incorrect details may cause issues during account verification.
Novibet uses your data only for specific, legitimate purposes. It will never be used for anything beyond those purposes without your consent.
If you don't want to receive marketing emails or SMS, you can opt out at any time from your account settings.
Novibet uses cookies on its website to help enhance your browsing experience. Cookies are small text files stored in your browser.
The cookies we use:
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.
Novibet We never sell your data. However, limited data may be shared with trusted partners where necessary to deliver our services.
Every third-party partner is contractually bound to uphold our privacy standards. They may not use your data for their own purposes.
In some cases, your data may be processed in another country. When this happens, international data protection standards are followed.
Novibet retains your data only for as long as necessary — not a day longer. Retention periods depend on the type of data and applicable legal requirements.
Once the retention period ends, data is securely deleted or irreversibly anonymised.
Novibet follows industry-leading technology and practices to protect your data. Our security infrastructure is regularly tested and updated.
In the event of a data breach, we will notify affected users within 72 hours and take immediate steps to resolve the situation.
Novibet believes every user should have full control over their own data. That's why we guarantee you the following rights:
Novibet gives you full control over your data. Contact support to exercise any of the rights listed below.
You can request access to the information we hold about you at any time. Full details will be provided within 30 days.
If any of your information is incorrect, you can request a correction and we'll update it promptly.
You can request deletion of your data where there is no legal obligation to retain it. Data will be deleted within a set period after your account is closed.
You can object to your data being used for marketing or research purposes. Your objection will be acted on immediately.
You can request a download of your account data. We'll provide it in a readable format.
You can withdraw your consent to marketing communications at any time. This will not affect the validity of any processing carried out prior to withdrawal.
Novibet strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors.
A note for parents — use parental control software to protect your child from accessing online gaming.
Novibet may update this Privacy Policy from time to time. Changes are typically made for the following reasons:
For significant changes, we'll send advance notice to your registered email. You can also check the "Last Updated" date at the top of this page to confirm you're reading the latest version.
If you have any questions or complaints about our privacy policy, or wish to exercise your rights, please get in touch:
We take every request seriously and work to resolve it as quickly as possible.
Learn about the core pillars of our privacy protection — because your trust is our most valuable asset.
Every transaction and piece of personal data is secured with 256-bit SSL encryption. No outside party can access your information.
Novibet never sells your data to third parties. Your information is used solely to provide you with our services.
View, correct, or request deletion of your data at any time. You're in full control.
Regular security audits are carried out by independent third parties. Any vulnerabilities identified are addressed immediately.
Our Privacy Policy is written in plain English — no complicated legal jargon, just clear and straightforward language.
Our support team is always ready to help with any data protection queries. Support is available in Bengali.
Your privacy is our top priority at Novibet. Join today and enjoy gaming in a fully secure environment.