Gaming should be a source of fun — not stress or anxiety. At Novibet, every player's wellbeing and safety comes first. On this page you'll find all the responsible gaming tools, support, and guidance you need.
Responsible gaming at Novibet is more than a set of rules — it's our core philosophy. We believe gaming is truly enjoyable only when it's experienced mindfully and within healthy boundaries.
The key principles of responsible play are:
Novibet is strictly for individuals aged 18 and above. Age verification is mandatory during registration.
Research shows that most people enjoy gaming safely. However, for a small number of people it can become problematic. Novibet has a range of preventive measures in place to help reduce that risk.
Under our responsible gaming program, you have access to:
All these tools are completely free and can be activated at any time from your account settings.
With Novibet's responsible gaming tools, you're in control of keeping your own gaming experience safe.
Set a maximum daily, weekly, or monthly deposit limit. Limits take effect immediately once set. A 24-hour waiting period applies before any limit can be increased.
Decide in advance how much you're willing to lose within a given period. Once you hit that limit, no further bets can be placed for that period.
Set a maximum session length for each gaming session. Once the time is up, the system will automatically log you out.
Take a cooling-off period of 24 hours to 30 days for a temporary break. Your account remains active during this time, but placing bets will not be possible.
For longer breaks, you can close your account for 6 months to 5 years, or permanently. Once activated, this cannot be undone until the period has fully elapsed.
Pop-up messages will appear at set intervals, giving you a summary of how long you've been playing and how much you've won or lost.
Activating responsible gaming tools is straightforward. Just a few steps and your gaming experience becomes safer. Our support team is always on hand if you need any help along the way.
All tools are completely free and take effect immediately. Lowering a limit is instant, but increasing one requires a 24-hour cooling period.
Log in to Novibet with your registered email and password. If you're new, please register first.
Click your profile icon in the top right corner and select "Account Settings".
Look for the "Responsible Gaming" tab in the Settings menu.
Choose what you need — deposit limit, time limit, or self-exclusion — and set your values.
Click "Save" or "Confirm". A confirmation message will be sent to your email.
If you notice any of the signs below, take them seriously and seek help. Catching the problem early makes it much easier to address.
You're regularly spending more than your planned budget before each session, or placing more bets to try to win back what you've lost.
Hiding the truth from family or friends about how much time or money you spend on gaming.
You're borrowing money to fund gaming, using credit cards, or dipping into emergency savings.
You're spending more time gaming while neglecting work, studies, or family responsibilities.
You feel irritable, restless, or anxious when you're unable to game.
Chasing losses by returning repeatedly and placing bigger bets to try to win back what you've lost.
Answer the following questions honestly. If you answer "Yes" to more than three, please get in touch with us.
These questions are here to help identify concerns, not to judge. Seeking help takes courage, and our support team is always here for you.
Novibet is more than a gaming platform — we're building a responsible community where every member can enjoy gaming safely and healthily.
As part of our responsible gaming commitment, we:
We believe transparency and accountability are the foundation of a trustworthy platform — which is why we never compromise on responsible gaming.
Support@novibet.wine — get a reply in Bengali within 24 hours.
Click the live chat button on any page of the site. You can chat in Bengali.
Log in and activate any tool instantly from the "Responsible Gaming" section.
Keep in mind: Seeking help is not a sign of weakness — it takes courage and self-awareness. Novibet is here for you every step of the way.
Gaming at Novibet isn't just about winning — it's about having a great time. Play responsibly and enjoy every moment.